Page Title: Win the Customer | About Flavio Martins

  • This webpage makes use of the TITLE meta tag - this is good for search engine optimization.

Page Description: My passion? Architecting customer experiences and innovating customer service delivery. Learn more about me and my approach to great customer service.

  • This webpage makes use of the DESCRIPTION meta tag - this is good for search engine optimization.

Page Keywords:

  • This webpage DOES NOT make use of the KEYWORDS meta tag - whilst search engines nowadays do not put too much emphasis on this meta tag including them in your website does no harm.

Page Text: Contact Me My passion? Architecting customer experiences and innovating customer service delivery. In my 15+ years industry experience, I’ve come up through the ranks of customer service and know first hand the challenges contact center leaders and agents face each day. My passion for technology and customer relations has given me opportunities to work with some of the leading organizations in the world to advance the cause of customer service and architect unique customer experiences that drive customer loyalty. Flavio Martins Flavio is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise SSL Certificate Management and PKI technology for security in the Internet of Things. DigiCert is trusted by thousands of government, education, and Fortune 500 organizations. Flavio has a B.S. in Information Technology from Utah Valley University and M.S. in Technology Management from Denver University. His focus is on helping teams leverage technology with the special human factor to create exceptional and memorable customer experiences. Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty.

  • This webpage has 180 words which is NOT between the recommended minimum of 250 words and the recommended maximum of 2500 words.

Header tags:

  • It appears that you are using header tags - this is a GOOD thing!

Spelling errors:

  • This webpage has 1 words which may be misspelt.

Possibly mis-spelt word: Architecting

Suggestion: Architectonic
Suggestion: Architecture
Suggestion: Architect
Suggestion: Interchanging

Broken links:

  • This webpage has 6 broken links.

Broken image links:

  • This webpage has no broken image links that we can detect - GOOD WORK.

CSS over tables for layout?:

  • It appears that this page uses DIVs for layout this is a GOOD thing!

Last modified date:

  • We were unable to detect what date this page was last modified

Images that are being re-sized:

  • This webpage has no images that are being re-sized by the browser - GOOD WORK.

Images that are being re-sized:

  • This webpage has 2 images that do not have their width and height specified.

Mobile friendly:

  • After testing this webpage it appears to be mobile friendly - this is a GOOD thing!

Links with no anchor text:

  • This webpage has no links that are missing anchor text - GOOD WORK.

W3C Validation:

  • This webpage has no W3C validation errors - GOOD WORK.

Print friendly?:

  • It appears that the webpage does NOT use CSS stylesheets to provide print functionality - this is a BAD thing.

GZIP Compression enabled?:

  • It appears that the serrver does NOT have GZIP Compression enabled - this is a NOT a good thing!